Terms of Service

Last Updated: Feb 12, 2025 5:57 PM

These Terms of Service (“Terms”) govern your use of the business management software platform (the “Application”) provided by Synchronized Group LLC (“Provider”). By purchasing a subscription and using the Application, you (“Customer”) agree to be bound by these Terms.

1. PRICING & REFUND POLICY

  • No Refunds: We do not offer refunds on purchases made through the Application, except in the following circumstances:
    • If a system issue results in a duplicate payment, the extra charge(s) will be refunded.
    • If we cancel your subscription, your access will be terminated immediately, and you will receive a refund for the current month’s subscription fee.
  • Pricing Changes:
    • It is our goal that prices for existing customers will remain unchanged. However, in the event of a price adjustment, we will provide at least six (6) months’ notice before any changes take effect.

2. SUBSCRIPTION & CANCELLATION POLICY

  • Subscription Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled.
  • Cancellation Policy:
    • Customers may cancel their subscription at any time by logging into their account at https://customer.synchronizedportal.com.
    • Upon cancellation, access to the platform will continue until the end of the current billing cycle—no refunds will be issued for unused time.
  • Free Trials:
    • Free trials do not require payment details upfront.
    • Once the trial period ends, users must actively subscribe to continue using the platform.

3. ACCOUNT TERMINATION

  • Termination for Inaccurate or Outdated Information:
    • If a user’s account contains inaccurate, incomplete, or outdated information, they will have 5 days to correct the issue.
    • Failure to resolve the issue within this timeframe may result in immediate account termination.
  • Termination by Provider:
    • We reserve the right to terminate accounts at our discretion. If we terminate an account, the user will lose access immediately.
    • We will make a good faith effort to provide users with access to their data upon request, but we are not responsible for long-term data storage.
  • Account & Data Deletion:
    • We do not control the deletion of user accounts or stored data.
    • The system provider retains customer data for one (1) year after account termination.
    • Users should assume that account data may remain stored for this period and cannot request immediate deletion.

4. PAYMENT PROCESSING & DISPUTE POLICY

  • Payment Processing:
    • All payments are processed through Stripe, our third-party payment processor.
    • We currently accept Credit Card (CC) and Wire Transfer as payment methods.
    • We are not responsible for Stripe’s collection, use, sharing, or security of billing information.
  • Payment Disputes & Chargebacks:
    • If you have a billing issue, you must contact us first before initiating a dispute with Stripe.
    • If a chargeback or dispute is filed with Stripe, we will immediately suspend access to your account.
    • In such cases, we will not assist with data retrieval or provide any support until the dispute is resolved in our favor.

5. LIABILITY & WARRANTY DISCLAIMER

  • No Warranty on Service:
    • The platform is provided “as is” and “as available” without any warranties, express or implied.
    • We do not guarantee uninterrupted service, and scheduled maintenance, system failures, or outages do not entitle users to refunds or credits.
  • User Responsibility for Data:
    • We are not responsible for data loss, corruption, or unavailability.
    • Users are responsible for maintaining their own backups of any important data stored on the platform.
  • Third-Party Integrations:
    • The platform includes integrations with third-party services that users can configure at their discretion.
    • We are not responsible for any failures, errors, or data loss caused by these third-party integrations.
    • Any disputes, issues, or failures related to third-party services must be handled directly with the third-party provider.
  • Limitation of Liability:
    • To the fullest extent permitted by law, our total liability is limited to the amount of service fees paid in the last three (3) months.
    • We are not liable for direct, indirect, incidental, consequential, or special damages, including but not limited to lost profits, business interruption, or data loss.